Delivery Information

Non-Refrigerated Products

Orders received by 12pm will be dispatched next day and delivered via Royal Mail, or a courier of our choice, to best suit the delivery option chosen by you at checkout.

Refrigerated Products

We want to deliver the freshest possible gourmet products to our customers, therefore you will appreciate that there is a delivery cycle that needs to be followed.

Orders received by 12pm on Monday to Thursday will be dispatched next day by courier service for overnight delivery. Orders received on Friday to Sunday will be dispatched on Monday by courier service for overnight delivery.

The package will contain ice sheets, to ensure that your food item or items maintain their correct temperature and reaches you in perfect condition.

We cannot take responsibility for products that have been returned in absence of the addressee, purchased by mistake or opened.

No claims will be accepted, unless they are made within 24 hours from purchase. Therefore please make sure that there is someone available at the registered address, to receive the delivery between 9am and 5pm.

If nobody’s available to accept the delivery, we’ll leave it in your preferred safe place, if you’ve set unattended delivery preferences. Otherwise, if possible we’ll post the package through your letterbox or leave it with a neighbour.

We recommend that you provide us with a contact telephone number should we need to reach you.

Trade

Please note that we currently offer trade prices only in the European Union.

For a price list, please call +44 (0) 207 515 9933, complete our Enquiry Form or send an email to contact@urbanmerchants.co.uk.

To place an order, you may call the office number +44 (0) 207 515 9933, mobile +44 (0) 789 989 3708

or via e-mail: contact@urbanmerchants.co.uk.