Non-Refrigerated Products

Orders received by 12pm on Monday to Thursday will be dispatched next business day and delivered via Royal Mail, or a courier of our choice, to best suit the delivery option chosen by you at checkout. Orders received on Friday to Sunday will be dispatched on Monday.

Wine Returns / Refund           

Orders may be cancelled up to seven working days from receipt of delivery provided that all wines are unopened and in their original condition. If you are requested at the check out (leave in a safe place or with the neighbour) and your parcel is lost or stolen Urban Merchants will not take responsibility. Due to Covid 19 signature is not mandatory currently up on delivery however proof of age can be requested by the driver.  In absence of proof of age Identification driver can refuse delivery and you will be charged for delivery and return. We encourage people over 18 to be present when delivery takes place.

Any damaged bottles must be reported within 24 hours of delivery. Refunds can be claimed on receipt of the damaged bottle and not the whole case. To claim your refund you must provide an image of the damaged bottle by emailing us to contact@urbanmerchants.co.uk

It is your responsibility to keep the wines safe and in their original condition until collection is made.

Refrigerated Products

We want to deliver the freshest possible gourmet products to our customers, therefore you will appreciate that there is a delivery cycle that needs to be followed.

Orders received by 12pm on Monday to Thursday will be dispatched next business day by courier service for overnight delivery. Orders received on Friday to Sunday will be dispatched on Monday by courier service for overnight delivery.

The package will contain ice sheets, to ensure that your food item or items maintain their correct temperature and reaches you in perfect condition.

We cannot take responsibility for products that have been returned in absence of the addressee, purchased by mistake or opened.

No claims will be accepted, unless they are made within 24 hours from purchase. Therefore please make sure that there is someone available at the registered address, to receive the delivery between 9am and 5pm.

We recommend that you provide us with a contact telephone number should we need to reach you.

Trade

Please note that we currently offer trade prices only in the European Union.

For a price list, please call +44 7899 893708, complete our Enquiry Form or send an email to contact@urbanmerchants.co.uk.

To place an order, you may call the office number +44 (0) 789 989 3708

or via e-mail: contact@urbanmerchants.co.uk.