These Terms and Conditions apply to the use of this website and to all purchases made through it. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions, together with our Privacy Policy.
1. About Us
This website is operated by:
Urban Merchants Ltd
29 West Market Building
Smithfield
London, EC1A 9PS
United Kingdom
Company Registration Number: 6839740 (England and Wales)
In these Terms, “we”, “us” or “our” refers to Urban Merchants Ltd.
“You” refers to the user or customer of this website.
2. Eligibility and Age Restrictions
You must be at least 18 years old to purchase alcohol and/or sharp items from this website. By placing an order for such products, you confirm that you meet this legal requirement. We reserve the right to request proof of age and to cancel orders where age verification cannot be satisfied.
3. Products and Information
All product descriptions, images, and prices are provided for information purposes only. While we make every effort to ensure accuracy, we do not guarantee that product descriptions or other content are error-free. Images are for illustrative purposes only.
We reserve the right to amend product information, pricing, or availability at any time without notice.
4. Orders and Contract Formation
4.1 Placing an order constitutes an offer to purchase goods from us.
4.2 An order is not accepted until we issue an order confirmation by email. At this point, a legally binding contract is formed.
4.3 We reserve the right to refuse or cancel any order, including but not limited to cases of pricing errors, stock unavailability, suspected fraud, or failure to meet age-restriction requirements.
5. Prices and Payment
5.1 All prices are shown in GBP (£) and include VAT unless otherwise stated.
5.2 Payment must be made in full at the time of placing an order using the payment methods made available on the website.
5.3 We are not responsible for delays caused by third-party payment providers.
6. Delivery
6.1 Delivery times are estimates only and are not guaranteed.
6.2 Risk of loss or damage to goods passes to you upon delivery.
6.3 Ownership of goods passes to you once full payment has been received.
6.4 We are not responsible for delays caused by events outside our reasonable control.
7. Consumer Rights and Returns
7.1 Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods, unless an exception applies.
7.2 To exercise your right to cancel, you must notify us in writing within the cancellation period.
7.3 You are responsible for returning the goods in their original condition. Refunds will be issued within 14 days of receiving the returned items.
Exceptions:
The right to cancel does not apply to:
- Perishable goods
- Sealed items that are not suitable for return once opened
- Alcohol where delivery is scheduled for a specific date or period
These rights do not affect your statutory rights under the Consumer Rights Act 2015.
8. Faulty or Incorrect Goods
If goods are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with UK consumer law. Please contact us as soon as possible if there is an issue with your order.
9. Intellectual Property
All content on this website, including text, images, graphics, design, and layout, is owned by or licensed to Urban Merchants Ltd. Reproduction or use of any content without prior written consent is prohibited.
10. Website Use
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You may not create a link to this website without our prior written consent.
11. Third-Party Links
This website may contain links to third-party websites for your convenience. We have no control over and accept no responsibility for the content or availability of those websites.
12. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss arising from the use of this website or from the purchase of goods, except where liability cannot be excluded under UK law.
13. Governing Law
These Terms and Conditions and any disputes arising from them are governed by the laws of England and Wales.